Introduction
Pabau is a comprehensive clinic management software that we at Fit Bee have found to be an invaluable tool for our clients who operate medical and aesthetic clinics. Its robust features and user-friendly interface have significantly streamlined their clinic management processes. We’ve seen firsthand how Pabau has enhanced their operations and we’re thoroughly impressed with its capabilities. Given the positive feedback from our clients, we highly recommend Pabau to other clinics seeking to optimize their management processes. If you’re interested in experiencing the benefits of Pabau for your clinic, you can try it out here.
Who Can Use Pabau?
Pabau is designed for any business in the healthcare industry that needs a reliable and efficient way to manage their operations. This includes clinics, spas, salons, and other healthcare providers. Whether you’re a small business or a large enterprise, Pabau has the tools and features to meet your needs.
Feature Overview
Pabau Clinic Software is an all-in-one solution designed to streamline the operations of clinics of all sizes. It eliminates the need for spreadsheets, integrations, paper notes, and scanning, offering a user-friendly tool that handles all your clinic management needs. Here’s a comprehensive overview of its features:
1. Running a Clinic
Pabau is designed to simplify the day-to-day operations of running a clinic. It automates administrative work, saving you valuable time that can be better spent on patient care. With Pabau, you can take your business completely paperless by digitizing patient records. It optimizes the patient journey with customizable forms, helping you capture new clients, reduce appointment no-shows, and encourage greater repeat bookings.
1.1 Appointment Scheduling
Easily manage appointments with Pabau’s calendar system, and access all the client’s details from within the booking.
1.2 Online Booking
Embed Pabau’s booking widget into your website and allow clients to book into your calendar – no calls or emails required!
1.3 Digital Client Records
Ditch the paper files and have every piece of information about your client available on one page, that’s just a click away.
1.4 Customisable Consent Forms
Create the exact forms and questionnaires you want, that pull the answers into your client records automatically.
1.5 Automated Pre/Aftercare Emails
Remove the repetitive admin of pre-care and after-care emails. Set a different template for every service you offer.
1.6 Appointment Reminders
Use SMS / Email reminders to ensure your clients don’t forget their booking & reduce no-show rates.
1.7 Point of Sale System
Take payments both in-person and online with Pabau’s integrated POS system, and store the data within the client’s records.
1.8 Deposits & No-show protection
Take a deposit at booking, or charge a fee when clients don’t turn up to limit the financial impact of no-shows.
1.9 Before & After Images
Easily take photos of client results, that are stored in the system and quickly shareable online.
1.10 Patient Portal
Provide clients with a user login for your website where they can see all previous bookings, treatments and invoices.
1.11 Multiple Integrations
Pabau has integrations with many other systems, that help to further enhance Pabau’s extensive capabilities.
1.12 Video Conferencing
Undertake online video consultations from anywhere in the world to take your services global.
1.13 Complete Stock Management
Never run out of anything again by managing product and inventory with Pabau’s intelligent stock management system.
2. Marketing a Clinic
Marketing a clinic effectively is crucial for its success, and Pabau offers tools to help you do just that. It provides features that allow you to attract new clients and retain existing ones. With Pabau, you can send targeted marketing campaigns, offer discounts to loyal customers, and track the effectiveness of your marketing efforts.
2.1 Automatic Client Recalls
Automate the process of reaching out to clients for additional treatments at exactly the right time.
2.2 Email & SMS Campaigns
Easily communicate with clients using one-off and automatic campaigns to boost bookings and customer experience.
2.3 Loyalty Program
Setup an automatic loyalty discount system to reward your loyal customers and further incentivise repeat bookings.
2.4 Gift Vouchers
Allow customers to purchase your services as gifts for family and friends with digital redeemable gift cards.
2.5 Referral Program
Encourage your customers to spread word of your business to family and friends with a customisable referral system.
2.6 Smart Surveys & Reviews
Automate the collection of reviews and easily post them on your marketing channels to help convert new clients.
2.7 Lead Management
Never miss a booking again by moving enquiries from your inbox to Pabau’s dedicated lead management pipeline.
2.8 Newsletter Manager
Choose from over 80 newsletter templates to easily send regular content to your customer base and stay top of mind.
3. Staff Management
Effective staff management is key to the smooth running of any clinic. Pabau offers features that help you manage your staff effectively. You can schedule shifts, track performance, and handle payroll all within the software. It also allows for easy communication between staff members, ensuring everyone is on the same page.
3.1 Staff Profiles
Give each of your employees a staff profile and collect all of their relevant information in one easily accessible place.
3.2 Permissions & Groups
Set permissions on an individual & group level to have complete control of the actions your team can take in the system.
3.3 KPI Tracking and Performance Reviews
Track both individual and collective performance using the stats and KPIs that are most important to you.
3.4 Schedules & Rotas
Never double book again & easily manage appointment fulfillment with a powerful schedule and rota management system.
3.5 Holiday & Leave management
Forget the spreadsheets and easily keep track of staff holidays an leave – including dates taken and remaining.
3.6 Targets & Commissions
Take the headache out of targets and commissions by letting the system keep track of the numbers for you.
3.7 Contract & Document storage
File employee contracts and any other relevant documentation within the staff profile for quick and easy access.
4. Reporting & Analytics
Data-driven decision making is crucial in today’s business landscape. Pabau offers robust reporting and analytics features that provide you with valuable insights into your clinic’s performance. You can track revenue, monitor patient trends, and analyze the effectiveness of your marketing campaigns. These insights can help you make smarter decisions and drive your clinic’s growth.
4.1 Prebuilt & Custom Reports
Leverage data to understand business performance. Choose from hundreds of ready made reports or build your own.
4.2 Customisable Dashboards
Create dashboards to have all the critical data you care about the most, available in one place and within a single click.
4.3 Comprehensive Analytics
Setup automatic reports to have regular reports emailed to you without the hassle of redoing them every time.
4.4 Multi-site Management
Quickly switch between sites for reporting, and easily compare each site’s performance against one another.
4.5 Targets, Trends & Graphs
Prefer visuals over numbers? Display your reports in graph format to easily understand how things are going.
4.6 Product and Service Specific Reports
Stay on top of patient safety by using data to understand where unforeseen risks may be taking place.
Pricing
All Pabau Plans Include:
- An all-in-one software: Everything you need to run your clinic is available on every plan.
- No hassle cancellation: No long contracts. Pay monthly, and end your subscription at any time.
- Dedicated support: Including 1-to-1 personalised support from Pabau’s success team to help you make the most of the software.
Pabau’s pricing structure is tailored to meet the unique needs of each client. To ensure you get the most value, the cost is dependent on your specific requirements. To get a personalized price for your business, we recommend booking a demo with a Pabau representative. During the demo, they will walk you through the system in detail and discuss your specific needs to provide a customized pricing plan that suits your business. This approach ensures that you only pay for the features and services that are relevant to your clinic’s operations.
Pros and Cons of Pabau
Like any software, Pabau has its pros and cons. On the positive side, Pabau offers a fully automated and streamlined patient journey. From online booking to automated appointment reminders, Pabau handles the busy-work, allowing you to focus on treating patients.
Pabau’s patient management system is tailor-made to cater for the heavy documentation needs of medical patient workflows. Patients can complete your fully customizable medical forms digitally, with responses being pulled into the system automatically. All the information you need about your patients is securely stored in one place and can be accessed from anywhere in the world, on any device.
On the financial side, Pabau simplifies billing, invoicing, and payment processing. Its integrated capabilities automate these processes, reducing errors and improving cash flow. You can generate detailed reports, track revenue, and gain valuable insights into your financial health – all within a few clicks.
Pabau also has a full suite of marketing tools to help you connect with both new and existing patients. Want to send a 25% discount to customers who have had 3+ treatments, but not re-booked for 6+ months? With Pabau, it’s simple.
On the downside, like any robust system, there may be a learning curve when first using Pabau. However, their excellent customer support and comprehensive training materials make this process much easier.
Conclusion
Managing a bustling clinic with a multitude of appointments, services, and staff can be a daunting task, consuming up to 2 hours of your day. Pabau, however, can shoulder this burden for you. At Fit Bee, we’ve been implementing Pabau across numerous client clinics and have been thoroughly impressed by its robust features and capabilities. If you’re intrigued and wish to explore Pabau for your clinic, you can do so here.
We at Fit Bee are firm believers in leveraging the best tools for the task at hand, and Pabau unquestionably meets this criterion. We wholeheartedly endorse it to any healthcare provider seeking to streamline their operations and enhance their patient management processes.
